I’m Victor Crain.
I have two business activities and a range of personal interests.
Research: Crain Associates Research LLC
I’ve been conducting customer satisfaction research, customer retention, win-loss and advertising research since 1980. I’ve worked for some of the biggest names in the research industry (Harris, Gallup, Lieberman); now for myself.
Much of our work today involves semi-structured in-depth interviews with executives, medical professionals and consumers.
Industries: Software, healthcare, financial services, retail, senior living
CAR’s strengths include
(1) A team of independent experts, each with upwards of 20 years of experience in research
(2) Flexibility and adaptability — we fit tools to business problems, not force problems to fit a particular tool or methodology
(3) Access to the latest technologies and analytic tools
(4) Low overhead costs, enabling us to compete even with Asian research suppliers
Insurance: Crain Insurance (AFLAC)
AFLAC provides supplemental insurance to help business owners, employees and their families with out-of-pocket expenses associated with illness and injury.
Those expenses can be expensive. A woman with breast cancer and a silver level health insurance can expect on average to face $29,000 in out-of-pocket charges. With a stroke that number jumps to over $96,000. Most people can’t afford that and don’t expect it, which is why medical costs are a leading cause of bankruptcy in the US.
Aflac coverage starts at $20 per month — a very small amount to pay for something so important.
Keeping up with the latest in medical research and technology; reading; history; economics and social issues.
Political science and statistics, University of Chicago (AB) and Princeton (MA, ABD).
Married (second) to the love of my life, with wonderful children and grandchildren.